Return Policy

Return Process

All rented furniture and props must be returned at the agreed collection time. Our team will coordinate with you to schedule the return pickup.

Items should be made accessible and ready for collection. Please ensure all pieces are in the same location and condition as when delivered.

Condition Requirements

Items must be returned in the same condition as received, accounting for normal wear from appropriate use. Any damage beyond normal wear may result in repair or replacement charges.

Please report any issues immediately upon delivery so we can address them promptly. This helps ensure fair assessment of item condition.

Late Returns

Late returns may incur additional rental charges. If you need to extend your rental period, please contact us as soon as possible to discuss availability and terms.

We understand that events can run longer than expected. Early communication helps us accommodate your needs while managing our inventory.

Damage Assessment

Upon return, items will be inspected for damage. Any damage beyond normal wear will be assessed, and charges will be discussed with you before processing.

We aim to be fair and transparent in our damage assessment process. Minor wear from appropriate use is expected and will not result in charges.

Cancellation Returns

If you cancel your booking before the rental period begins, refund terms will be as specified in your rental agreement. Cancellations made well in advance typically receive full refunds minus processing fees.

Contact us immediately if you need to cancel. Early cancellation helps us make items available to other clients.

Questions About Returns

If you have questions about our return policy or need to discuss a specific situation, please contact us. We're here to help ensure a smooth return process.

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